Coming Soon – Old – SenseIQ Help

The SenseIQ team are super busy behind the scenes putting together all the features you need to master every question! We’re really excited to have you share the Beta with us, and want to let you know what we’re currently working on under the covers.

Landing Soon

These are the things the team is working on right now, and should be ready for you to get your hands on any time in the next week or two.

Decision Trees

Navigating through knowledge is often a multi-step process, one piece of knowledge leads you to the next based on a customer response. You want to build flows of knowledge in your bases with simple intuitive tools.

We’re plugging in the first stage of these tools, so articles can be linked together in the editor, and then easily navigated between in your base, choosing from options at each level

Navigation Improvements

We’re always looking at how we can make SenseIQ as easy to use as possible – and we’re listening to our user feedback all the time. “Quality of Life’ should be a priority, not a “nice to have!”

We’re adding in a bunch of improvements to navigation, including making it easier to identify and switch between workspaces

Help Base

Whilst we strive to make everything as intuitive as possible, sometimes we all get confused and need a prod in the right direction.

Our knowledge team is putting together our “user manual” – SenseIQ style of course – so you’ll have access to the most up-to-date info on how to use all the new features through our new Help Base which will be accessible through the application and on our help site.

In Flight

Features that are in progress, but not quite ready for action yet. Expect to see these in a month or so.

Decision Tree UI Enhancements

Visual tools to make decision tree configuration intuitive and quick to use and improve navigation when searching through decision based flows

Knowledge Embedding

Embed knowledge from your bases, or our search widget into your website, ensuring that your online content is always in sync with your contact centre knowledge

On the Radar

These features are on their way to SenseIQ but will take a little more time to get there. These are a mix of bigger more complex projects and the latest ideas that haven't made it into active development yet

Artificial Intelligence

Bringing machine learning and AI to SenseIQ is already in the works. A better understanding of natural language searches, and a continual learning approach means that SenseIQ searches are easier to make and get better over time

Public API

Whilst we know it’s awesome using SenseIQ over the web, we also know that it’s even more awesome to be able to share the knowledge in SenseIQ with other systems. Our Public API will allow you to search, retrieve, add and update your knowledge over a RESTful web service API

Article Versioning

Made a mistake with a change, or want to go back to a previous version? SenseIQ will allow you to choose any previous version of an article and make that the “published” one. This is great if you have one-off events, or even if you accidentally delete things when you’re editing.